How does your 100% uptime guarantee work?
It's simple, really. It's either your service stays up 100% of the time (we measure on a monthly basis) or you get account credits for every bit of downtime your site suffers from. If we mess up and cause your service to go offline, you'd be compensated. If you mess up and bring your entire site down... well... you wouldn't get compensated. We'd be more than happy to help you fix the issues though as long as it's within our scope of support. Read more about our uptime guarantee here and our scope of support here.